Comments for Sixth Level http://www.6thlevel.co.uk Train the Trainer, Soft Skills and Computer Training Mon, 16 Aug 2010 21:16:26 +0000 http://wordpress.org/?v=2.9.1 hourly 1 Comment on A to Z of being a trainer – C is for Collaboration by Tweets that mention A to Z of being a trainer | Sixth Level -- Topsy.com http://www.6thlevel.co.uk/?p=459&cpage=1#comment-107 Tweets that mention A to Z of being a trainer | Sixth Level -- Topsy.com Mon, 16 Aug 2010 21:16:26 +0000 http://www.6thlevel.co.uk/?p=459#comment-107 [...] This post was mentioned on Twitter by Mike Morrison, Simon Roskrow. Simon Roskrow said: RT @paula6thlevel A to Z of being a trainer – C is for Collaboration: http://bit.ly/9iHw6M < excellent! [...] [...] This post was mentioned on Twitter by Mike Morrison, Simon Roskrow. Simon Roskrow said: RT @paula6thlevel A to Z of being a trainer – C is for Collaboration: http://bit.ly/9iHw6M < excellent! [...]

]]> Comment on A to Z of being a trainer – C is for Collaboration by Tweets that mention A to Z of being a trainer | Sixth Level -- Topsy.com http://www.6thlevel.co.uk/?p=459&cpage=1#comment-106 Tweets that mention A to Z of being a trainer | Sixth Level -- Topsy.com Mon, 16 Aug 2010 19:49:35 +0000 http://www.6thlevel.co.uk/?p=459#comment-106 [...] This post was mentioned on Twitter by Sharon Gaskin and Paula Jones MCT, Paula Jones MCT. Paula Jones MCT said: A to Z of being a trainer – C is for Collaboration http://bit.ly/9mjGtV [...] [...] This post was mentioned on Twitter by Sharon Gaskin and Paula Jones MCT, Paula Jones MCT. Paula Jones MCT said: A to Z of being a trainer – C is for Collaboration http://bit.ly/9mjGtV [...]

]]> Comment on Techies have a soft side too… by TJ http://www.6thlevel.co.uk/?p=457&cpage=1#comment-103 TJ Sat, 14 Aug 2010 11:35:37 +0000 http://www.6thlevel.co.uk/?p=457#comment-103 Ah yes, the old 'tech-help/customer interface', a much ignored component in the communications chain. Being an ex-A/N+ trainer meself I used to come across this sort of thing often. How is a techie 'supposed' to talk to non-tech savvy people? It seems like an ideal topic for 'a course'; use of language, analogy, myth-busting and common sense restoration techniques. I'm sure there is scope for such a course, a one day 'how to get technical concepts across to non-technical staff' deal. I'm convinced such training would lead to fewer incidents of misunderstanding and fewer, and shorter, support call conversations, which would surely lead to increased caller satisfaction and fewer repeat calls, there for improving efficiency and costs. Might take a bit of selling though! Ah yes, the old ‘tech-help/customer interface’, a much ignored component in the communications chain.

Being an ex-A/N+ trainer meself I used to come across this sort of thing often. How is a techie ’supposed’ to talk to non-tech savvy people? It seems like an ideal topic for ‘a course’; use of language, analogy, myth-busting and common sense restoration techniques. I’m sure there is scope for such a course, a one day ‘how to get technical concepts across to non-technical staff’ deal. I’m convinced such training would lead to fewer incidents of misunderstanding and fewer, and shorter, support call conversations, which would surely lead to increased caller satisfaction and fewer repeat calls, there for improving efficiency and costs.

Might take a bit of selling though!

]]> Comment on A to Z of being a trainer: B is for Behaviour(ism) by Tweets that mention A to Z of being a trainer: B is for Behaviour(ism) | Sixth Level -- Topsy.com http://www.6thlevel.co.uk/?p=426&cpage=1#comment-94 Tweets that mention A to Z of being a trainer: B is for Behaviour(ism) | Sixth Level -- Topsy.com Tue, 03 Aug 2010 15:33:36 +0000 http://www.6thlevel.co.uk/?p=426#comment-94 [...] This post was mentioned on Twitter by Paula Jones MCT, Paula Jones MCT. Paula Jones MCT said: A to Z of being a Trainer: B is for Behaviourism http://bit.ly/cuxrIw If you like it, please hit the Facebook Like button :) [...] [...] This post was mentioned on Twitter by Paula Jones MCT, Paula Jones MCT. Paula Jones MCT said: A to Z of being a Trainer: B is for Behaviourism http://bit.ly/cuxrIw If you like it, please hit the Facebook Like button :) [...]

]]> Comment on 5 Classic mistakes people make with their 60 second pitch by Tweets that mention 5 Classic mistakes people make with their 60 second pitch | Sixth Level -- Topsy.com http://www.6thlevel.co.uk/?p=417&cpage=1#comment-91 Tweets that mention 5 Classic mistakes people make with their 60 second pitch | Sixth Level -- Topsy.com Tue, 25 May 2010 06:42:01 +0000 http://www.6thlevel.co.uk/?p=417#comment-91 [...] This post was mentioned on Twitter by Heather Townsend and Paula Jones MCT, Veronica Rae Events. Veronica Rae Events said: RT @efficiencycoach: RT @paula6thlevel: 5 Classic mistakes people make with their 60 second pitch http://bit.ly/cMix6m Another guest post... [...] [...] This post was mentioned on Twitter by Heather Townsend and Paula Jones MCT, Veronica Rae Events. Veronica Rae Events said: RT @efficiencycoach: RT @paula6thlevel: 5 Classic mistakes people make with their 60 second pitch http://bit.ly/cMix6m Another guest post… [...]

]]> Comment on Are you winning enough pitches? by Tweets that mention Are you winning enough pitches? | Sixth Level -- Topsy.com http://www.6thlevel.co.uk/?p=409&cpage=1#comment-90 Tweets that mention Are you winning enough pitches? | Sixth Level -- Topsy.com Mon, 17 May 2010 21:24:56 +0000 http://www.6thlevel.co.uk/?p=409#comment-90 [...] This post was mentioned on Twitter by Heather Townsend and Paula Jones MCT, Helen Stothard. Helen Stothard said: RT @paula6thlevel: Are you winning enough pitches? Guest blog from @efficiencycoach http://bit.ly/9htEx8 [...] [...] This post was mentioned on Twitter by Heather Townsend and Paula Jones MCT, Helen Stothard. Helen Stothard said: RT @paula6thlevel: Are you winning enough pitches? Guest blog from @efficiencycoach http://bit.ly/9htEx8 [...]

]]> Comment on Presenting to Win by Tweets that mention Presenting to Win | Sixth Level -- Topsy.com http://www.6thlevel.co.uk/?page_id=406&cpage=1#comment-89 Tweets that mention Presenting to Win | Sixth Level -- Topsy.com Mon, 17 May 2010 20:54:52 +0000 http://www.6thlevel.co.uk/?page_id=406#comment-89 [...] This post was mentioned on Twitter by Heather Townsend and Paula Jones MCT, Helen Stothard. Helen Stothard said: RT @paula6thlevel: Presenting to Win in conjunction with @efficiencycoach http://bit.ly/cl04uS [...] [...] This post was mentioned on Twitter by Heather Townsend and Paula Jones MCT, Helen Stothard. Helen Stothard said: RT @paula6thlevel: Presenting to Win in conjunction with @efficiencycoach http://bit.ly/cl04uS [...]

]]> Comment on Are you winning enough pitches? by Sanda Ionescu http://www.6thlevel.co.uk/?p=409&cpage=1#comment-88 Sanda Ionescu Mon, 17 May 2010 12:40:10 +0000 http://www.6thlevel.co.uk/?p=409#comment-88 Excellent article, very useful list of top tips! I particularly like the idea of ditching the slides (or booklets or handouts) and not lecturing. I would also add: 'Be nice to everyone you meet at the company you are pitching to.' When I was the buyer of training at an organisation, a trainer came to see us and (because I was a young woman) assumed I was the secretary and barely spoke to me until my colleague (who was my junior, but happened to be an older man) joined us. He then proceeded to address my colleague throughout the whole presentation. Needless to say, he did not get the business... Excellent article, very useful list of top tips! I particularly like the idea of ditching the slides (or booklets or handouts) and not lecturing. I would also add: ‘Be nice to everyone you meet at the company you are pitching to.’ When I was the buyer of training at an organisation, a trainer came to see us and (because I was a young woman) assumed I was the secretary and barely spoke to me until my colleague (who was my junior, but happened to be an older man) joined us. He then proceeded to address my colleague throughout the whole presentation. Needless to say, he did not get the business…

]]> Comment on Presentation; Preparation, or Panic? by Tweets that mention Presentation; Preparation, or Panic? | Sixth Level -- Topsy.com http://www.6thlevel.co.uk/?p=403&cpage=1#comment-87 Tweets that mention Presentation; Preparation, or Panic? | Sixth Level -- Topsy.com Sun, 16 May 2010 22:08:42 +0000 http://www.6thlevel.co.uk/?p=403#comment-87 [...] This post was mentioned on Twitter by Paula Jones MCT, Andy Poulton. Andy Poulton said: Do you plan your presentations or just wing it? Presentation; Preparation, or Panic? http://bit.ly/9Wr4J5 [...] [...] This post was mentioned on Twitter by Paula Jones MCT, Andy Poulton. Andy Poulton said: Do you plan your presentations or just wing it? Presentation; Preparation, or Panic? http://bit.ly/9Wr4J5 [...]

]]> Comment on Presentation; Preparation, or Panic? by Paula http://www.6thlevel.co.uk/?p=403&cpage=1#comment-86 Paula Sun, 16 May 2010 22:07:30 +0000 http://www.6thlevel.co.uk/?p=403#comment-86 Thanks Andy. I train for a living, meet thousands of new faces a year, and I still get a bit of stage fright before courses. It's great. The day it goes away is the day I need to stop. We love the 6Ps. :) Thanks Andy.

I train for a living, meet thousands of new faces a year, and I still get a bit of stage fright before courses. It’s great. The day it goes away is the day I need to stop.

We love the 6Ps. :)

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